Several things could disable or interrupt the connection between your Wearsafe Tag and your smartphone.
- The Wearsafe App was force closed and hasn't been reopened (iOS only).
- Bluetooth is turned off on your paired smartphone.
- One or more necessary app permissions are disabled or restricted.
- Location services are turned off on your paired smartphone.
- The battery in your Wearsafe Tag has drained completely.
- Your Tag is out of Bluetooth range, about 200 feet (60 meters).
- Your Tag was unpaired, either removed in the app or unpaired in the OS Bluetooth Settings screen.
Here's how to fix each of these possible problems.
- Reopen the Wearsafe App. You can leave the app once it is opened.
- Turn on Bluetooth on your phone.
- Check that your Wearsafe Tag is still listed as a paired device in the system Bluetooth settings screen.
- Check that your Wearsafe App permissions are set correctly, either on iOS or Android.
- In the Wearsafe App, open the Devices screen, tap on your Tag.
- In the Device Details screen, tap the Check In or Test Tag button. Follow the on-screen instructions.
- You may see additional troubleshooting steps in the app. Try them as directed by the app.
- Remove and reinstall the battery in your Tag. If you recently got a Low Battery warning from the App, change the battery.
- Look in your phone's Bluetooth settings to see if your Tag is listed as a paired device. If it is, turn your phone off and back on.
- If your Tag was listed during step 5, delete the pairing in your phone settings. Then go to the Wearsafe App and follow the instructions at How do I pair my Wearsafe Tag to my smartphone?
- Change the Tag battery for one that you know is new; then re-try steps 1-5.
If you're still having any problems, tap more then tap contact Wearsafe in the App or send an email to firstname.lastname@example.org.