Why doesn’t my Tag appear when I try to pair it?

These are the most common and likely reasons:

Make sure you are using a good CR2032 battery, installed with the + facing out, and the battery cover is closed with the ◯ (dot) on the cover lined up with the 🔒 (closed lock) icon on the case.
Make sure that you have turned on Bluetooth on your phone.
Make sure the Tag you’re pairing is right next to your phone. When other Tags are nearby, the closest Tag will appear.
Make sure that the newest version of the Wearsafe App is installed.

If none of these allow you to see your Tag for pairing, please contact us.