The Wearsafe system currently uses three separate account types, user accounts, billing accounts, and support accounts.
Wearsafe user accounts are used for logging in to the Wearsafe App on your smartphone only. Wearsafe user accounts can be created in the Wearsafe App during setup, on wearsafe.com when accepting an invite to respond to someone's alerts, or on wearsafe.com when setting up a new subscription using a code. You cannot use your Wearsafe user account to sign in at support.wearsafe.com or for direct billing management.
Wearsafe billing accounts are used for people who are directly billed by Wearsafe for renewing subscriptions covering themselves or others. Wearsafe billing accounts can only be created or signed in at the Wearsafe billing portal, and must match the email address originally used for billing during purchase, where we sent the original receipt.
Wearsafe support accounts are used by people who are contacting us for additional support. You can use any of our support materials on support.wearsafe.com without a support account. If you email us for direct support, your email address will be used to create an account automatically, without password; these accounts allow us to review your full history of support requests and get you the fastest and most complete solutions to your issues. If you contact us using multiple email addresses, multiple accounts will be created. If you wish to merge your support accounts, please email us from each account listing the other email addresses that you would like merged with it to authorize the request for each address.