Knowledge Base
Setup & How-To
- Managing an account used on someone else's phone
- Setting Up Voice Activation
- Setting Up Wearsafe's Siri Shortcuts
- Wearsafe 1 users: Converting service to Wearsafe 2
- Help starting the pairing process
- Help with the Android device scan screen
General
- How do I get support for my account?
- Do Contacts need to install the Wearsafe App or activate service?
- Commands for the text message system
- Supported Languages | Idiomas Disponibles
- Why isn't my phone number accepted?
- Does Wearsafe work internationally?
Wearable Devices
- What battery does the Wearsafe Tag use?
- How do I get a warranty replacement battery?
- Can my smartwatch send alerts by itself?
- What is the PIN for my Wearsafe Tag?
- Is the Wearsafe Tag waterproof?
- How to open the Wearsafe Tag battery cover
Accounts & Service
- "This phone number is already in use" when trying to set up account
- Do I need an activation code, and where can I find it?
- Service Management
- How do I change user information?
- Do I have insurance with my service?
- I was invited to be a Contact, what does that mean?
Wearsafe App
- How do I add Contacts?
- Legacy & Obsolete Device Compatibility
- Red bar or dot shows on iOS device
- How can I make Wearsafe use less of my phone battery?
- Can people track me all the time with Wearsafe?
- Where is the best place to put the Wearsafe App on my phone's home screen?
Alerts
- What is a Red Alert?
- Audio not recorded on iOS 12.4 and newer
- How do I send and close a Check-in or Red Alert?
- What is a Check-in?
- Do emergency service calls go to the center where the subscriber is?
- I sent an alert, why can't I play my own audio clips?