Knowledge Base
General
- How do I get support for my account or subscription?
- Why isn't my phone number accepted?
- Does Wearsafe work internationally?
- What is a responder?
- What is a network?
- How many people can be in my networks?
Wearable Devices
- What battery does the Wearsafe Tag use?
- How do I get a warranty replacement battery?
- Can my smartwatch send alerts by itself?
- What is the PIN for my Wearsafe Tag?
- Is the Wearsafe Tag waterproof?
- How to open the Wearsafe Tag battery cover
Subscription & Account
- How do I know what kind of subscription I have?
- How much does a Wearsafe subscription cost?
- Why do I get an error trying to sign in?
- Can I switch my subscription to lifetime service?
- Can I transfer my account?
- Do I have to buy a Tag to use Wearsafe with my Apple Watch or Wear OS Watch?
Wearsafe App
- How do I add people to my networks?
- Legacy Device Compatibility
- How do I turn off the red bar on my iOS device?
- How can I make Wearsafe use less of my phone battery?
- How many networks can I have?
- Can people track me all the time with Wearsafe?
Alerts
- How do I turn off an alert?
- How do I send an alert?
- Do emergency service calls go to the center where the subscriber is?
- Why didn't my alert start?
- I sent an alert, why can't I see audio files in my alert timeline?
- On the alert screen, why does the map view sometimes show a person in a slightly different location from where they actually are?