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  1. Wearsafe
  2. Knowledge Base

Knowledge Base

General

  • How do I get support for my account or subscription?
  • Why isn't my phone number accepted?
  • Does Wearsafe work internationally?
  • What is a responder?
  • What is a network?
  • How many people can be in my networks?
See all 16 articles

Wearable Devices

  • What battery does the Wearsafe Tag use?
  • How do I get a warranty replacement battery?
  • Can my smartwatch send alerts by itself?
  • What is the PIN for my Wearsafe Tag?
  • Is the Wearsafe Tag waterproof?
  • How to open the Wearsafe Tag battery cover
See all 28 articles

Subscription & Account

  • How do I know what kind of subscription I have?
  • How much does a Wearsafe subscription cost?
  • Why do I get an error trying to sign in?
  • Can I switch my subscription to lifetime service?
  • Can I transfer my account?
  • Do I have to buy a Tag to use Wearsafe with my Apple Watch or Wear OS Watch?
See all 18 articles

Wearsafe App

  • How do I add people to my networks?
  • Legacy Device Compatibility
  • How do I turn off the red bar on my iOS device?
  • How can I make Wearsafe use less of my phone battery?
  • How many networks can I have?
  • Can people track me all the time with Wearsafe?
See all 16 articles

Alerts

  • EMERGING ISSUE: Audio not recorded on iOS 12.4 and newer
  • How do I turn off an alert?
  • How do I send an alert?
  • Do emergency service calls go to the center where the subscriber is?
  • Why didn't my alert start?
  • I sent an alert, why can't I see audio files in my alert timeline?
See all 12 articles
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